FAQ
Can’t find the answer you’re looking for? We’ll be happy to help.
Pricing
We try to make our cleaning services as upfront, and as simple, as we can. We’ve developed our pricing model based on your home’s number of bedrooms, bathrooms and square footage.
To get specific pricing on how much it costs to hire a professional cleaning company, visit our Booking Page and fill out the details of your home and any add-ons, or additional services, you may want. The form will provide you with an instant quote and an opportunity to book now.
We built our estimation tool and pricing model after 10 years of cleaning experience and seeing 20,000+ different home cleans. Our model is fairly robust, but not guaranteed. It’s accuracy depends on the information entered or provided on the booking page. We strive to have a set-pricing so there are no surprises. If something changes, we will always be transparent.
Yes, of course! The more frequent you book with us the cheaper the average clean is. In addition, when you book as a weekly or bi-weekly client, you get access to Pete’s+. Book a Recurring Clean Today.
We’ve found that the first cleaning service brings your home up to a specific standard. After that, it takes less to maintain that standard. That’s why our initial cleaning may take longer and cost a little more. The extra time properly begins the process of eliminating mildew, soap scum, dust, and dirt from your home.
We can do that. We offer our clients a service that fits their situation. We have a flexible hourly-rate option that will fit your needs and situation. We require a two hour minimum for all bookings.
We accept Credit and Debit card payments along with ACH bank. No Checks, Cash, or Payment Options are available, and payment is due at time of services. See “When Am I Charged For My Cleaning” for more information.
Our website service provider uses the most-highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers. In simple terms, we have the same encryption software that the banks use.You can rest assured your card info is safe with us.
About 24 hours prior to your scheduled clean, we place a hold on the card you have on file with us. Once the clean is complete, we charge the card. Note: The only exceptions is if you purchase a gift certificate; your card will be charged at the time of checkout.
The sooner, the better! Booking early gives you the best chance of getting the day and time that works best for you.
Our schedule can fill up quickly, especially around holidays, so we recommend planning ahead whenever possible. Pete’s+ members receive priority scheduling, giving members first access to available appointments.
If you have an urgent need, you can always give us a call at 517-319-0340 and we may be able to get you in on the same-day for a $50 fee.
No contracts! You’re never locked into service for a set amount of time and can cancel at any time with at least 24 hours’ notice.
If you cancel with less than 24 hours’ notice, there is a $50 late cancellation fee. This fee goes to our cleaning team to help make up for the hours and wages they lose when a cleaning is canceled at the last minute.
For recurring customers, there is a $15 skip fee when a scheduled weekly, biweekly, or monthly cleaning is skipped. The fee is added to your next cleaning.
We understand that life happens! There is no skip fee if you’re skipping due to illness or if you reschedule that cleaning within 7 days.
Services
For most subscription cleans — weekly, bi-weekly, or monthly — we try to stick to a single cleaner model. Every home has a designated maid. However, if the home is larger, our schedule is busy, or we have new cleaners, we may send 2 or more maids. For first-time cleans and one-time cleans, we tend to send more than 1 maid, but may send 1 maid based on the schedule and availability.
We understand the importance of consistency of service. We will always try to schedule the same maid for your home each and every time. However, there will be times they are sick or unable to clean on your scheduled day and at that time we will have to assign another maid for your home. We will always try to send a maid who is familiar with your home, your expectations, and special requirements. We train all of our maids in the same cleaning methods so even if you have a different maid, it’s our hope the service is the same.
Yes, absolutely! You can do that in a few ways. First, you can send us an email at support@stpetesmaids.com and let us know. Second, you can provide feedback to us after your clean. Our system will send out an automated email to let us know how we did. Note: you can also let us know if there is a maid you don’t want us to send.
Your trust is a top priority of ours. That’s why we’ve created several ways to make sure you get a positive, trustworthy, and awesome cleaner.
First, our employment process is involved and thorough, requiring a great deal from our applicants. This helps us weed out those who don’t want to clean. Cleaners will go through an initial screening, two different interviews, including a working interview to ensure quality, and then they will do a week of training before they are ever allowed in your home.
Second, all of our maids have passed a background check.
Third, our rating system filters out maids who do not live up to our quality standards. Positive survey responses can dictate a performance bonus while negative responses can result in probation and even termination.
Finally, we are an awesome company to work for, like offering instant Paid-Time off, and that attracts the best of the best!
Absolutely. On the booking page or by logging into your account, simply select the extras that you would like to add. If you have any specific tasks that you want, but aren’t listed, we can do those too. Call us at 517-319-0340 to let us know and we will simply charge our hourly rate ($35) for the extra work.
You can visit our booking page and fill out the form. Yep, it’s that simple. No waiting around days for an estimate. Book Now!
Our services are designed to keep your home clean, healthy, and comfortable. While we can customize your cleaning to fit your needs, there are a few things our team does not typically clean:
- Inside of fireplaces
- Pet messes, pet waste, or litter boxes
- Pest infestations, including ants, flies, maggots, or other insects
- Mold or areas requiring mold removal or remediation
If you’re unsure whether something is included in your cleaning, just ask! We’re happy to clarify before your appointment.
Your cleaning
As long as we have access to your home no one needs to be there during your cleaning. Most one time cleaning clients leave a key hidden, the door unlocked, have a family member let us in, or grants access through a garage code. For recurring clients, most provide us with a key to access the home.
Nope! Isn’t that part of why you want a cleaning service? We’re happy to do some light tidying as we clean. There’s no need to completely clear your countertops or pick up every one of your child’s toys before we arrive.
We do ask that areas you want cleaned are reasonably accessible. For example, if the kitchen sink is full of dirty dishes, we won’t be able to clean the sink underneath them. The same applies to surfaces that are completely covered with personal belongings.
For move-out cleanings, the home does need to be completely empty and cleared of personal items before we begin.
Nothing. We don’t believe in making you clean before we come. The only items we ask that you might want to consider are items that we don’t do that might impact our ability to clean your home. For example, we DON’T do dishes, so you may want to do those so that we can clean the sink.
We do! St. Pete’s Maids provides all standard cleaning supplies and equipment needed to clean your home.
If you have a specific product you’d like us to use, or you’d prefer that we only use your vacuum or other equipment, we’re happy to accommodate. Just have those items available for our cleaning team when they arrive.
You can tip through our booking system, however we suggest that you give any tips in cash directly to your Maid.
In the science of cleaning chemicals, 100% green cleaning cannot be achieved. Whenever possible, we do utilize eco-friendly cleaning chemicals with all of our services. However, we are constantly evaluating chemicals for safety and their ability to disinfect and sanitize your home properly — keeping you safe from diseases and illnesses, like Covid-19 and RSV.
If you do want specific chemicals to be used, please let us know and we will try to make accommodations.
Email us at support@stpetesmaids.com
Or, you can make the changes yourself in your online account.
Yes, we’re proud to be a pet-friendly company. Some might feel being a pet-lover is a requirement for working at St. Pete’s Maids. If your pet is aggressive, we do recommend that you leave him or her outside or in a gated area to ensure the safety of our cleaners and your pet. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
Our cleaners will show up at your home some time between the arrival window. However, we seek to arrive within 15 minutes of the start of your arrival window. So, if your arrival window is between 2pm and 3pm, we will try to arrive somewhere between 2pm and 2:15pm.
We take several efforts to keep you and your home protected. First, we make sure to hire quality cleaners. Second, if something goes missing we have a “do what it takes to fix it” customer-service attitude. We are bonded and insured.
We want you to be happy with the service you receive. If something isn’t right, tell us and give us the opportunity to address it. Depending on the circumstances, we’ll either correct the issue or waive the cost of the cleaning. And sometimes a cleaning company and customer simply aren’t the right fit — in those cases, we’ll part ways fairly and respectfully.
Managing your account
Visit the account page or click any email that gives you access to the account page. Then, enter your username and password. You can reset these if you don’t remember them. Your account is managed through MaidCentral – a booking and scheduling software we use internally.
You can log into your St. Pete’s Maids account and select the person icon in the top right corner. From the dropdown menu, select “Change Password”.
Visit the account page. Click the link below the sign-in button that says, “Forgot Password?” Then, enter your email address. An email should be sent with a link for you to reset the password.
You can log into your St. Pete’s Maids account and select the person icon in the top right corner. From the dropdown menu, select “Manage Addresses”.
You can log into your St. Pete’s Maids account and select the person icon in the top right corner. From the dropdown menu, select “Billing Info”.
Go to our booking page and follow the instructions on the page. Enter your name, your home size, and what you want cleaned. Lastly, enter your credit card info and hit “Book Now”. Alternatively, you can call 517-319-0340 and one of our Happy Service Team Members will help you.
Company
No, St. Pete’s Maids is not a franchise. We have no desire to become one. We are proudly a family-owned and -operated cleaning business headquartered in Michigan and serving many communities. We do get that question a lot. We believe it’s because the quality of our company, from our website, to our branding, to our growth because of how we treat and manage customers and employees.
We have been in the cleaning business since 2016, and we love what we do.
After decades, we lost count. We are over 20,000 cleans completed. We have had over 1,500+ homeowners trust us to help keep their home clean. Become One More Happy Homeowner.
Yes. We proudly serve several metro areas in Michigan, such as Detroit, Lansing, Downriver, Grand Rapids, and Ann Arbor. We are also currently operating around the St. Petersburg, Florida area.
We proudly serve several metro areas in Michigan, such as Detroit, Lansing, Downriver, Grand Rapids, and Ann Arbor. We are also currently operating around the St. Petersburg, Florida area.
Wondering if we service your area, give us a call at 517-319-0340 or visit our Locations.
Working At St. Pete’s Maids
We’re regularly looking for dependable, caring people to join our cleaning teams in the communities we serve. St. Pete’s Maids hires professional house cleaners for employee-based positions with consistent scheduling, training, support, and competitive pay. Current openings vary by location. View current openings →.
House cleaning is physical, active work, and we don’t pretend otherwise. Our cleaners spend their workdays traveling between customers’ homes and cleaning as part of a scheduled route. We try to provide consistent schedules, straightforward expectations, competitive pay, and support from a larger team rather than leaving cleaners to figure everything out themselves.
One of our Core Values is “We Give Everyone Dignity.” That includes seeking to pay frontline cleaners above-average market wages, not deducting employee pay for mistakes, breakages, or return cleans, and expecting customers to treat our team respectfully. We ask a lot of our cleaners, but we believe respect and accountability have to work both ways.
We expect cleaners to work hard, show up reliably, care about the homes they’re responsible for, and take ownership when something goes wrong. Cleaning is team-based work, so we also expect people to pitch in rather than keep score about who did more. Our expectations are built around five Core Values: We Care On All Levels, We Create Connections, We Give Everyone Dignity, We Hold Things Loosely, and We Keep It Simple.
You’ll hear us talk a lot about care, but to us, caring doesn’t mean always saying yes. “We Care On All Levels” means considering our customers, our team members, our communities, the work we do, and the health of the company as a whole. Sometimes those interests compete, and our job is to find a fair and sustainable balance. We expect our team to care deeply for our customers, and we expect St. Pete’s Maids and our customers to treat our team with that same care and dignity.
Yes. We expect our cleaners to treat every customer and home with kindness and respect, and we expect customers to extend that same dignity to our team. We take legitimate customer concerns seriously, but we do not tolerate customers belittling our team, taking a superiority position, or verbally escalating toward employees. We are willing to end a customer relationship when necessary to protect our team.
Yes. While cleaning is an industry where turnover can be high, some members of our team have been with St. Pete’s Maids for more than five years. One of our longest-tenured team members started as a house cleaner and, nearly eight years later, works on our administrative team. We’re proud when St. Pete’s Maids can be a place where someone can stay, grow, and take on new opportunities.
Sometimes. Most people join St. Pete’s Maids as professional house cleaners, and cleaning remains the heart of our operation. As we’ve grown, team members have also moved into training, leadership, and administrative roles. One of our longtime administrative team members originally joined St. Pete’s Maids as a cleaner nearly eight years ago. Opportunities depend on the needs of the company, but we like being able to grow with good people when the opportunity is there.
Generally, we promote into administrative, training, and leadership roles from within our operations rather than hiring for them externally. We believe leadership shouldn’t become disconnected from the work or from the people doing it. Some of our longtime team members started as cleaners and later moved into other roles, including one who joined our cleaning team nearly eight years ago and now works in administration. Opportunities depend on the needs of the company, but whenever possible, our philosophy is to hire in and promote up.
Our goal has always been to make St. Pete’s Maids a place where frontline cleaners can earn strong, competitive wages. We haven’t always achieved every part of that goal perfectly, but it continues to guide how we think about compensation. We believe a company’s success shouldn’t come from continually squeezing the people doing the work. As the business improves, we’d rather create that improvement through better operations, greater efficiency, and appropriate pricing. We also believe leaders should come from a place of service, that employees shouldn’t be financially punished simply because a good employee occasionally needs a sick day, and that the business — not an individual cleaner — should carry most of the financial risk when a job doesn’t go as planned. Actual pay varies by market and position, so our current job postings are the best source for current compensation.
House cleaning isn’t the right job for everyone. It’s physical work, schedules can sometimes change as the day unfolds, customers can occasionally be difficult, and some days are simply harder than others.
We don’t think pretending otherwise helps anyone. Our goal is to build a company where the realities of the work are balanced by competitive compensation, reasonable expectations, support from a larger team, and respect for the people doing the work. We haven’t always gotten everything right, and we’re continually working to improve the company as we grow.
One reason many of our leaders come from operations is that we don’t want leadership to become disconnected from the work. Some cleaners have been with St. Pete’s Maids for more than five years, and one of our longtime administrative team members originally started as a cleaner nearly eight years ago.
Our Core Values also require dignity to work both ways. We expect our employees to treat customers and their homes respectfully, but we don’t believe being a paying customer gives someone permission to mistreat the person cleaning their home.
General policies & questions
Simple. Share them the link to our booking page and let us know you referred them to get a discount.
St. Pete’s Maids is a privately and independently owned cleaning company founded in Michigan in 2016 by Alexis Craig. We are not a franchise or a national cleaning marketplace. The same ownership oversees St. Pete’s Maids as we grow into new communities, allowing us to build professional systems and local teams without giving up the accountability and long-term thinking of an owner-led company.
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